Privacy Policy

SCOPE OF PRIVACY POLICY

This Privacy Policy governs the treatment of personally identifiable information ("Personal Information") collected while you access or use our Offerings.

It also applies to any Personal Information shared with us by our business partners or that we share with them in the course of providing our services.

This Policy does not apply to third-party websites, applications, or services that we do not own or control ("Third-Party Services").

We encourage you to review the privacy policies of any Third-Party Services you interact with, as we are not responsible for their practices.

INFORMATION WE COLLECT

We collect information to personalize, improve, and operate our Offerings efficiently. Depending on your interactions, we may collect the following:

1. Account Information

When you create an account, we collect details such as your name, email address, password, and contact number.

This information helps identify you as a user and enables communication related to your orders or account.

You can unsubscribe from non-essential communications at any time, although we may still contact you for essential updates such as account recovery or order status.

2. Financial Information

We do not directly collect or store your financial data (e.g., credit/debit card details).

All payments are processed through secure, third-party payment gateways ("Payment Processors").

Their privacy policies and terms of service govern your financial data.

QualityMandi is not liable for any unauthorized use or disclosure of financial information by these third parties.

3. IP Address & Device Information

We may automatically collect information from your browser or device, such as IP address, browser type, device identifiers, and interaction logs.

This helps us prevent fraud, improve security, and understand user behavior on our platform.

Such data is aggregated for analysis and does not personally identify you.

4. Email Communications

We may receive confirmation when you open an email from us, which helps us improve communication and customer support.

5. SMS & RCS Communications

By providing your mobile number, you consent to receive SMS or RCS messages from QualityMandi related to order updates, promotions, or important notifications.

You can opt out anytime by following the instructions in the message or by contacting our support team.

6. Cookies

We use cookies to enhance your browsing experience.

Cookies help our servers recognize your browser, remember preferences, and analyze website traffic.

Cookies do not contain Personal Information by themselves.

You may choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

This Policy covers only cookies used by QualityMandi. We are not responsible for cookies placed by third-party websites.

7. Aggregate Information

We may collect and analyze non-personal, statistical information (e.g., number of users, frequency of visits) to improve our Offerings.

This aggregated data does not identify individual users.

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and manage our products and services
• Communicate with you regarding orders, updates, and offers
• Improve our website and product offerings
• Ensure compliance with applicable laws
• Prevent fraud, security breaches, or other prohibited activities

INFORMATION SHARING

1. With Our Agents

We may share limited Personal Information with our service partners, such as logistics providers, warehouse operators, or marketing agencies, only as required to fulfill your orders or requests.

These agents are bound by confidentiality obligations and may not use your data for any other purpose.

2. Business Transfers

In case of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

You acknowledge and consent that any successor or acquiring entity may continue to use your data in accordance with this Policy.

3. Legal Compliance & Protection

We may access or disclose your information if required by law, court order, or to:

• Enforce our Terms and Conditions
• Prevent or investigate potential violations or fraud
• Protect our rights, property, and safety or that of users or the public

4. With Your Consent

Except as mentioned above, we will seek your explicit consent before sharing Personal Information with third parties.

SECURITY OF YOUR INFORMATION

We use industry-standard practices to protect your information from unauthorized access, alteration, or destruction.

However, no method of transmission or storage is completely secure. Therefore, QualityMandi cannot guarantee absolute data security.

You are responsible for maintaining the confidentiality of your account credentials.

ACCESS, CONTROL & DELETION OF INFORMATION

• Registered users can view and update their account details by logging in to their profile.
• You can delete cookies through your browser settings.
• To delete your account, please email info@qualitymandi.com.

Once deleted, your personal data will no longer be accessible through your account, though certain non-personal or aggregate data may remain stored for compliance and audit purposes.

YOUR CHOICES

• You may use most features of the website without registering.
• You can opt out of marketing emails and SMS at any time.
• You can limit data sharing by adjusting your privacy settings or deleting your account.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any significant changes will be communicated through our website or via email.

Your continued use of our Offerings after such updates constitutes acceptance of the revised Policy.